How to add or change my credit card to automatically add funds to my Prepaid Account?
This article explains how the Owner of a GroupCamp account can add or change his/her credit card to add funds automatically to the Prepaid Account every month.
As the Owner of your account, go to the Owner section of your Admin Panel.
Click on the Credit card icon
Before your first payment, please verify that the predefined currency is ok for you (USD or EUR) - AND - if your company is based in the European Union (EU), be sure to have entered your intra-community VAT number. Find more about here: Where can I change my currency? My Billing information? Do I need to pay VAT?
In the Prepaid Account section, click on the Add a credit card button.
If you already have a Credit card and you want to change, click on the Change button.
Fill in the form with the requested information then click on Ok. We will then send a request to our bank with your credit card information for authorization with 0,00 USD.
Once your form of payment is authorized, the following screen will be displayed:
By default the account is set to add funds automatically to the Prepaid account 3 days before the anniversary date of the account.
If there are issues on the credit card (spending threshold exceeded, network downtime issues, stolen card, etc...), the ability to automatically add funds will allow you to solve the issue or choose another form of payment before the renewal date without blocking the account. GroupCamp will send a warning email to the owner if the automatic addition of funds fails.
Please note you can set your account to withdraw funds from your credit card up to 10 days before the anniversary date. You can also set this parameter to '0 days' which means that the credit card will be charged on the particular anniversary date.
The credit card added to the account can also be used for upgrade or manual operations on the prepaid account (see the example below):