How to set up your internal user support

With GroupCamp you can configure the access to the internal support of your users and decide who answers their questions.

Users can access the support team via the "?" from the main menu bar.

The "?" button will pop up the Help Center window.

The tab that bear the name of your account (here Nano Communication) allows you to email the questions to the users you have configured. See below.

The GroupCamp tab allows you to send questions to our team.

The Help Center tab allows you to view the public documentation that you also find on www.groupcamp.com.

Configure your internal support team

 Go in the Admin panel and click on the User settings icon. 

Then go to the Help Center section and click on the Configure support button.

For Owners and Administrators, support is provided by GroupCamp. 

For your colleagues and guests, you can select: 

Owner

By default, the account owner provides support for users. 

Administrators

Select one or several administrators. 

Management Team

Select a management team. If the managment team is empty or deleted, the owner of the account will receive requests from support. 

Email address

In the case you wish to use an alias or if you use an email support system

Customized message displayed when users are making a request on the Help Center button

You can add a message for each type of users 

Contact the support team of GroupCamp

If checked, colleagues of your account can request the GroupCamp support team.